e-Billing

Sign up for paperless billing for chance to win a $50 Gift Card!

Reduce your paper waste with e-billing! Going paperless is simple. Please let us know and we can sign you up to receive your bills electronically!

Requests made prior to November 24, 2023 will be entered to win!


Watering Restrictions:

Kelowna’s four major water utilities have assigned day, water conservation measures in place to help to reduce peaks in water use, reducing the high demands on our water delivery system at any given time. This allows the system to keep up with the demands for drinking water, irrigation, commercial use and storage for fire protection.

Drought conditions in the Okanagan have potential to be very high this summer, with high temperature and low precipitation.  GEID reminds all water users that it is critical to conserve water now wherever possible.  Making reductions to limit unnecessary water use will help to reduce the need to advance water restrictions later in the season or next year should a multi-year drought occur.

For water-use efficiency tips and to learn how to prepare for drought, please visit www.obwb.ca

Current ‘Normal’ Residential Water Use Restrictions:

Water Restrictions
For more detail on water usage for GEID drought stages click here.

 

Learn About Water Conservation:

Environmental Operators Certification Program
Okanagan Basin Water Board
Water Supply Association of BC

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NOTICES

GEID’s Fall 2023 Newsletter is Available Here


AGRICULTURAL IRRIGATION SERVICE SHUT OFFS

Our irrigation water licencing permits irrigation from April 1rst through to September 30th annually. GEID crews are scheduled to be shutting off irrigation services for our seasonal agricultural customers starting Tuesday October 3, 2023. Please note: It is the customer’s responsibility to protect the meter and any related backflow preventer from freezing. Once your system has been winterize, please ensure your gate valve is open at the irrigation meter to avoid any damage to the valve.

If you require your shut-off to occur outside of the above timeframe for extraordinary circumstances, you may apply for an alternate shut-off time (weather permitting) by filling out an application form, available HERE and returning it to reception@geid.org for consideration.

Thank you!


RATEPAYER SURVEY RESULTS

As part of our ongoing engagement with water users, GEID recently completed a ratepayer opinion survey. The results of the survey demonstrate overall satisfaction levels with GEID services are very strong and also help point to areas for improvement. For detailed results click here.


Water Meter Reading Device (MXU) Upgrade Project Complete

Glenmore Ellison Improvement District Water Utility has completed it’s project to upgrade existing meter reading devices (MXU’s) necessary to read water meters throughout the district and eliminate manual reading.

Thank you to everyone for your cooperation in getting this work done!